Return Policy

ONLINE RETURNS
We want you to love your new purchase. If for any reason you’re unhappy with it, you can return it to us for a store credit if the item meets our returns conditions listed below.
You can use this credit to purchase your new item. Store Credits do not expire.

CLICK HERE FOR OUR RETURNS CENTER
All reasons including change of minds or incorrect sizing will be processed as store credit. You will be entitled to a refund or exchange where we are required to do so under any relevant laws including Consumer Law. Under Michigan Law, whether you can receive a refund is dependent on a retailer’s return and refund policies.
Special Orders and made to Order Items are Final Sale. Store credit’s do not expire after issue date, can be used on any item in store and are processed within 10 business days of us receiving your item/s back. This policy applies to preorder items and order cancellations. Cuteclad does not take responsibility for purchases left unattended at the delivery address.
If you are worried about sizing, please email us on help@cuteclad.com to confirm the right size for you.
All items are checked before packaging and shipment. If an item is damaged on receipt, Cuteclad must be notified within 24 hours of delivery and may replace it for you.

RETURN CONDITIONS:
Items will only be accepted if returned in 100% original condition with tags attached, free from deodorant, tan and makeup stains.
Item/s must be unworn, unwashed and un-perfumed otherwise they will not be accepted.
Item/s must not be damaged or altered.
Item/s must be returned within 30 calendar days of receiving your item for United States and Canadian customers. Items returned after 30 calendar days will not be accepted.
For other countries, Item/s must be returned within 45 calendar days of receiving your item.
If your item/s are in anyway damaged, we must be notified via email to help@cuteclad.com within 24 hours of delivery.
Due to hygiene, swimwear, jewelry and bodysuits cannot be returned.
Sale items are final sale. They are not eligible for an exchange or store credit.
Items that do not satisfy our policy will not be accepted.
Customers are responsible for the re-shipping costs if item’s failed delivery.
If you return an item that does not meet these condition, you will have to arrange the shipping for your item back to you. Cuteclad will not cover shipping for the same item if you returned it outside of these conditions.
If you are not available to collect your order and it is return to us (Returned to Sender), you are responsible for the second attempt shipping costs.

INTERNATIONAL RETURNS:
For other countries outside of the United States and Canada, Item/s must be returned within 45 calendar days of receiving your item.
If a Cuteclad package has failed delivery or was refused, customers are solely responsible for their safe return to Cuteclad if they wish to return their products.
Cuteclad does not issue a refund on deliveries that have failed or refused by customers. Store credit applies.
Customers are responsible for re-shipping costs if item’s failed delivery.

HOW TO MAKE A RETURN:
Click the RETURNS CENTER link below to visit our returns center where you will be able to view, manage and track your return.
Ensure the return conditions above are met.
Package up your item, specifying your order number and item/s securely and send back within 30 days using a traceable service to 132 E Genesee St, Syracuse, NY 13202.
Please ensure that the item/s is secure as we will not be able to accept them damaged/missing.
Items are to be sent back to Cuteclad at the cost of the customer. Cuteclad does offer a return shipping label for your convenience. If you decide to use it, the cost of the return label will be deducted from your store credit.

PROCESSING
You will receive your store credit within 10 business days of Cuteclad receiving your return. If your return is urgent, please contact us and we will process it for you asap.
You are solely responsible for the return of merchandise. We highly recommend that an insured traceable method is used to ensure safe and recorded delivery.
Cuteclad will not be held accountable for any damaged, missing or late incoming deliveries.

DAMAGE
If your item is received damage, you must notify us within 24 hours of delivery by emailing us at help@cuteclad.com.
We are unable to accept the return of an item if damaged once worn.

EXCHANGES
Once a customer return’s a product for a store credit, they may use their store credit to purchase a new item.
Cuteclad is unable to process a return prior to an item being returned.
Please contact us if you need assistance with placing your reorder using your store credit.

PREORDERS/CANCELLATIONS
No refunds for cancellation of orders/preorders. Only store credit will be provided.